4. Check the option use passive FTP(for firewall and DSL modem compatibility). 2. Click on tools and then click Internet Options. Make sure you turn on the security software as soon as you are done with the troubleshooting.Īlso, follow these steps: 1. Open Internet Explorer. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. In most cases, you should not disable your antivirus software. IMPORTANT: Antivirus software can help protect your computer against viruses and other security threats. If you are unable to drag and drop files to Windows explorer, then try to disable any third party security sfotware and firewall and try again. You must first use FTP to download the files to your computer, and then use FTP again to upload them to the other website. You cannot copy or move files directly between sites.

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